1. General provisions
Under no circumstances may guests claim any right to remain on the premises after the period initially specified in their booking has expired. Check-in is generally available from 4:00 p.m., and check-out is until 12:00 noon.
2. Payment
The booking takes effect as soon as the guest confirms it. Changes or cancellation are possible according to the selected rate plan. Payment by bank card, Visa, Mastercard and American Express is accepted through our payment provider Stripe.
3. Security deposit
On arrival, the owner requests a €500 security deposit by means of a card pre-authorisation. The pre-authorisation is released following inspection of the property after check-out. Where necessary, part of the deposit may instead be charged within 7 days to cover restoration costs or replacement of items and equipment provided.
If the deposit is insufficient, the guest agrees to pay the difference, based on supporting documents provided by the owner.
4. Use of the property
Guests must use the accommodation peacefully and properly, in keeping with its intended purpose. On departure, the accommodation must be left in a clean and satisfactory condition. The rental may not under any circumstances be transferred or extended to third parties. The owner must supply accommodation that matches its description and maintain it in usable condition.
5. Number of occupants
The number of guests must not exceed the capacity indicated when booking. The owner may authorise an exception. In that event, an additional charge may be calculated pro rata according to the extra number of occupants and the resulting costs.
6. Cleaning charges
Ordinary housekeeping is included in the rental price. Beds are made on arrival, and household linen is provided. If the accommodation is not returned in satisfactory condition, the owner may request and charge for additional deep cleaning.
7. Cancellation and amendment terms
Standard rate. Cancellation is possible according to the rate selected at booking; this does not apply to the non-refundable rate. Every cancellation must be notified by email.
- More than 21 days before arrival: full reimbursement of the advance payment made to the owner.
- More than 8 days before arrival: partial reimbursement of 70% of the booking concerned.
- Less than 8 days before arrival: no refund is made and the full booking amount is payable, unless otherwise agreed with the owner.
- If the owner cancels the rental: full reimbursement of the advance payment made by the guest.
- Changing the dates: subject to the owner's availability; the price may change in line with the new dates.
Non-changeable / non-cancellable / non-refundable rate. No amendment or cancellation of the stay is possible through the owner. When selecting this rate, guests may take out travel insurance with our partner Chapka Assurances / Aréas Dommage. In that case, please consult the insurance terms and conditions.
8. Early termination of a stay
If a guest ends a stay early for a reason other than force majeure, no refund is made, except for the security deposit. Force majeure may be recognised where the guest provides evidence of serious circumstances making the rental impossible. The owner may then refund amounts already paid in proportion to the unused rental period.
Where the non-changeable / non-cancellable / non-refundable rate was selected and travel insurance taken out with Chapka Assurances / Aréas Dommage, the guest must consult the insurer's terms and conditions for the rules on changes, interruption or cancellation.
9. Insurance
The guest is required to hold third-party liability insurance. Otherwise, they should seek advice from their insurer.
10. Complaints or termination
Complaints concerning the property's condition or its description must be submitted in writing within 7 days of arrival. The owner and guest should endeavour to resolve disputes amicably. For other disputes, guests may contact a representative organisation without a stated time limit.